Thank you for choosing TranslateHub, a service provided by OZGEAN EONUS. We aim to deliver high-quality written translation and oral interpretation services to meet your needs. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the conditions under which you may request a refund.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• Incomplete or Delayed Services: If we fail to deliver the service within the agreed timeframe or if the service remains incomplete due to an error on our part.
• Quality Issues: If you believe the quality of our translation or interpretation service does not meet the agreed standards, you may request a review and refund based on our assessment.
• Duplicate Payments: If you are mistakenly charged more than once for the same service, we will promptly refund the duplicate amount.
  
  

2. Non-Refundable Situations

We do not offer refunds in the following cases:

• Change of Mind: Refunds are not available for customers who simply change their minds after the service has been initiated or completed.
• Client Error: If incorrect information was provided that led to translation inaccuracies or delays, refunds will not be issued.
• Force Majeure: We are not liable for delays or failure to deliver services due to circumstances beyond our control, such as natural disasters, strikes, or technical issues.
  
  

3. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email with your order details, including the service purchased, order number, and a brief explanation of the reason for your refund request.
2. Review Process: We will review your request within 5-7 business days and may contact you for further details or clarifications.
3. Resolution: If your refund request is approved, we will process the refund to your original payment method within 14 business days.
   
   

4. Cancellation Policy

• Before Service Delivery: You may cancel your order and receive a full refund if the cancellation request is made before the service has begun.
• After Service Delivery: Once the translation or interpretation service has been completed, refunds will not be issued except in cases of quality issues as outlined in our eligibility criteria.
  
  

5. Dispute Resolution

If you disagree with our decision regarding your refund request, you may contact us for further review. We are committed to resolving disputes fairly and efficiently.

6. Changes to This Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly.